Data Deletion Instructions

1.1. To delete your account and all associated data, send an email to the Cavuer privacy team:

• Email: service@cavuer.com
• Subject Line: "Data Deletion Request"

1.2. Include in your email:

• Your account email address
• Confirmation that you want to permanently delete your account and data

1.3. What Happens After You Request Deletion:

• Acknowledgment (within 5 business days): Cavuer will acknowledge receipt of your request and may ask you to verify your identity for security purposes
• Verification (1-3 business days): Cavuer will confirm your identity to ensure the deletion request is legitimate
• Deletion Processing (within 30 days): Your data will be permanently deleted from Cavuer systems
• Confirmation Email: You'll receive final confirmation once deletion is complete

1.4. Important Information Before You Delete

All services will stop immediately:

• All chatbots will be disconnected and stop responding
• All messenger integrations (Instagram, Telegram, etc.) will be disconnected
• All API access will be terminated
• You will not be able to log in to your account

Upon receiving a verified deletion request, Cavuer permanently and irreversibly deletes:

3.1. Financial Records Cavuer Retains

• Payment transaction details (amount, date, payment method)
• Invoices and receipts
• Subscription and billing history
• Refund and chargeback documentation
• Documents evidencing tax payments

3.2. Minimal Identification Data

To comply with legal requirements, Cavuer must retain minimal personal information tied to financial records:

• Email address (associated with transactions only)
• User ID (for financial record correlation only)
• Company name (if applicable for business accounts)

No other personal information is retained. Cavuer retains only the absolute minimum data required by law.

3.3. Why Cavuer Must Retain This Data

Legal Compliance:

• Kazakhstan accounting law requires retention of primary financial documents (invoices, receipts) for 5 years
• Tax law requires retention of documents evidencing tax payments for 5 years
• Required for tax audits and financial reporting

Regulatory Requirements:

• Mandated by Kazakhstan financial regulations
• Required for anti-money laundering compliance
• Necessary for resolving payment disputes and chargebacks

After the legal retention period expires (5 years from transaction date), all remaining financial records and associated identification data are automatically and permanently deleted from Cavuer systems.

For data Cavuer must legally retain, you have the right to:

• Access: Request a copy of your financial transaction history
• Correction: Request correction of any errors in financial records
• Explanation: Understand exactly what data is retained and why
• Portability: Receive your financial data in a structured, commonly used format (JSON or CSV)

To exercise these rights:

• Email: service@cavuer.com
• Subject: "Retained Data Request"

If You Are a Cavuer User (Chatbot Owner)

When you request account deletion:

What is deleted immediately:

• Instagram access tokens
• All Instagram Direct Message content and history
• Instagram user profile data (ID, username)

Stored:

Only basic transaction records, such as the amount, date, account, and the account identifier (email) used to make the payment.

If You Are an End User (sent a message to a Cavuer chatbot on Instagram)

To delete your data:

1. Contact the business directly that owns the chatbot
2. The company must submit a request to delete the chatbot data
3. Cavuer will delete your message data within 30 days from the date the request is received

Stage	Timeframe
Initial Response	Within 5 business days of receiving your request
Identity Verification	1-3 business days (if needed for security)
Complete Deletion	Within 30 days from verified request
Confirmation Email	Sent immediately when deletion is complete

For questions, concerns, or assistance with data deletion:

This Data Deletion Instructions complies with:

• Kazakhstan Law: "On Personal Data and Their Protection" No. 94-V, dated May 21, 2013 (as amended and supplemented)
• Kazakhstan Law: "On Accounting and Financial Reporting" No. 234-III, dated February 28, 2007 (as amended and supplemented)
• Tax Code of the Republic of Kazakhstan
• General Data Protection Regulation (GDPR) - for EU users
• Meta Platform Policies - for Instagram API integration